FAQ - Frequently Asked Questions
🐠 General
Castle Dawn Aquatics is proudly Irish-owned and based in both Guangdong and Hong Kong, China. We’re the only Irish-run aquatic business in mainland China. Dublin Coming Soon.
We offer both! Whether you're an individual hobbyist or a retailer looking to stock up, we’ve got you covered.
🌍 Shipping & Delivery
Yes! We ship to over 100 countries, including the USA, UK, Ireland, Australia, and most of Europe and Asia.
Delivery times vary by location and shipping option. You can find full shipping estimates on our Shipping & Returns page.
Due to new US tariff laws, packages may take up to 1 extra week for customs clearance. All US customers are responsible for paying any import tariffs.
📦 Orders & Returns
You can cancel your order as long as it hasn’t been dispatched. Once in transit, cancellations aren’t possible — but you can still return the item once it arrives.
We offer a 30-day return policy. Items must be returned in original packaging. Return shipping is the buyer’s responsibility unless the item arrived damaged.
Contact us within 24 hours of receiving your package. We’ll arrange a replacement and cover the return cost of the damaged item.
🔧 Product Quality & Warranty
Absolutely. We only sell products made from 100% aquarium-safe materials. Unlike mass platforms like Temu, we rigorously test and quality-check every item.
Yes. Most products include a 1-year limited warranty. Some items, like tanks or structural parts, may include extended warranties. Please refer to our Warranty page for details.
🤝 Wholesale & White Labelling
Yes! We offer full white labelling services for many of our products — from filters to tanks — complete with your branding and packaging. Find out more on our Wholesale page.
We cater to businesses of all sizes. Whether you’re looking to order a small batch or full container, we’re happy to help.
📬 Contact & Support
You can email us at support@castledawnaquatics.com or use our contact form. Wholesale enquiries should go to wholesale@castledawnaquatics.com.
Yes! We’re passionate fishkeepers ourselves and happy to help with product guidance, aquascaping advice, or fish-related questions.