Fast & Reliable Shipping

We’ve partnered with a faster forwarder to ensure dependable delivery worldwide.

PLEASE NOTE USA CUSTOMERS EXPECT DELAYS AND ISSUES DUE TO THE CHANGES IN IMPORT AND TARIFF LAWS. THEY CHANGE RAPIDLY.

Shipping Timeframes:

• UK: 3 – 7 working days

• EU: 4 – 7 working days

• USA & Canada: 7 – 10 working days

• Rest of World: 10 – 14 working days

All orders ship tracked as standard. Expedited options available on request.

Tariffs:

• US buyers: All tariffs included — no hidden fees.

• UK & EU buyers: Orders ship with full customs documentation for smooth clearance.

• We handle export paperwork and assist if extra documents are required.

Returns & Replacements:

We offer a 30-day return window from delivery.
If your item arrives damaged or incorrect, we’ll replace or refund it without hassle.
Contact us first for the correct return address.

Lost or Delayed Orders:

If tracking shows no movement for 15 days (UK/EU) or 20 days (international), contact us. We investigate and resend or refund as needed.

Our Promise:

If something goes wrong, we fix it. That’s been our approach since 2011.

Order Cancellations:

Orders already in transit cannot be cancelled, but may be returned following the Returns Policy.

Import Customs:

You are solely responsible for ensuring that any products you purchase comply with your country’s import regulations and customs requirements. Castle Dawn Aquatics is not liable for any delays, losses, fees, charges, or rejections caused by customs inspections or import restrictions.

If your order is refused or held by customs, the responsibility for resolving the issue rests entirely with you, the customer.

You are fully responsible for any customs fees, import duties, tariffs, taxes, or other charges levied by your country’s customs authority.

Castle Dawn Aquatics is not liable for any customs delays, losses, fees, charges, or rejections.

By purchasing from this website, you agree to these terms.