Delivery & Return

DELIVERY TIMES

United States America, Mexico and Canada.

Estimated Delivery times as follows: 

• Discount Shipping Heavy goods: 14-20 Days      
• Heavy Goods Standard Shipping: 10-14 days      
• Small Item Shipping: 7-10 days                    
• Standard Shipping: 10-14 days                     

United Kingdom and Ireland.

Estimated Delivery times as follows: 

• Free Shipping: 12-16 Days      
• Heavy Goods Standard Shipping: 7-12 days      
• Small Item Shipping: 7-10 days                    
• Standard Shipping: 7-10 days

Australia and New Zealand.

Due to strict custom processes delivery times may be extended.

Estimated Delivery times as follows:  

• Heavy Goods Standard Shipping: 30 days                       
• Standard Shipping: 14-25 days

South East Asia, Korea and Japan.

Estimated Delivery times:

• Discount Shipping Heavy goods: 10-14 Days  
• Heavy Goods Standard Shipping: 10-14 days    
• Small Item Shipping: 5-10 days
• Standard Shipping: 5-10 days

South America.

Estimated Delivery times:

Due to strict custom processes delivery times may be extended.

• Discount Shipping Heavy goods: 14-20 Days   
• Heavy Goods Standard Shipping: 14-20 days   
• Small Item Shipping: 10-14 days    
• Standard Shipping: 10-14 days

All shipping options provide a tracking number for the exception of FREE shipping.

We offer a super-fast option which can deliver anywhere in the world in 3 days if you require this delivery option, drop us a message beforehand for pricing.

RETURNS

If an item is not to your liking and you wish to return it we offer a 30-day return policy, items must be returned with original packaging for a full refund, the return shipping is the buyers responsibility and the cost will NOT be refunded. We have return depots in the USA and the UK at present, so no need to worry about returning items back to China.

In the event of an item damaged during shipping, we will arrange a replacement and cover the returned costs of the damaged item.

Foods, Medications, and additives are non-refundable unless damaged in transit.  

IF YOUR ITEM ARRIVES DAMAGED IT MUST BE REPORTED WITHIN 24 HOURS OF RECEIVING YOUR PACKAGE. IF DAMAGES ARE NOT REPORTED WITHIN THE TIMEFRAME THE RETURN/REPLACEMENT POLICY DOES NOT APPLY.

ORDER CANCELLATIONS

You can only cancel an order if it has not been dispatched yet. If your order is already in transit, it cannot be cancelled. However, please note that this does not impact your right to return the item once you receive it.

HELP

Give us a shout if you have any other questions and/or concerns.