Privacy Policy
2024
Privacy Policy
Effective Date: 30/06/2025
At Castle Dawn Aquatics (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website castledawnaquatics.com or purchase our products. This policy applies to all users globally.
Information We Collect
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Personal Information: When you place an order, create an account, or contact us, we collect information such as your name, email address, shipping and billing address, phone number, and payment details.
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Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, referring websites, and device information to help improve our service.
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Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, remember preferences, analyse traffic, and personalise content and advertising. You can manage your cookie preferences through your browser settings or our cookie consent tool.
How We Use Your Information
We use your information to:
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Process and fulfil your orders.
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Communicate with you about your orders, inquiries, and promotions (only if you opt-in).
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Improve and personalise our website and services.
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Comply with legal obligations and protect our rights.
We do not sell or rent your personal data to third parties.
Sharing Your Information
We may share your personal data with:
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Trusted service providers who help us operate our business (e.g., payment processors, shipping companies, marketing platforms).
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Legal authorities, if required by law or to protect our rights.
All third parties are required to keep your data confidential and secure.
International Data Transfers
Your information may be transferred to and processed in countries outside of your own, including countries that may not have the same level of data protection as your jurisdiction. We take appropriate safeguards, such as Standard Contractual Clauses, to ensure your personal data is protected in accordance with applicable laws.
Your Rights
Depending on your location, you may have the following rights:
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Access & Correction: Request access to and correction of your personal data.
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Deletion: Request deletion of your personal data where legally permitted.
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Restriction: Request restriction of certain processing activities.
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Data Portability: Request a copy of your data in a portable format.
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Objection: Object to processing based on legitimate interests or marketing purposes.
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Consent Withdrawal: Withdraw consent at any time where processing is based on consent.
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Opt-Out of Sale (CCPA specific): California residents have the right to opt out of the sale of their personal information. We do not currently sell personal data, but we will provide a method to opt out if that changes.
To exercise your rights, please contact us at privacy@castledawnaquatics.com.
Cookies and Tracking
We use cookies and tracking technologies, such as Google Analytics and advertising pixels, to collect data about how you use our website. Before non-essential cookies are placed, you will be presented with a cookie consent banner where you can accept or reject these cookies.
You can manage or disable cookies anytime via your browser settings or through our cookie consent manager.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
Data Retention
We retain your personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
Children’s Privacy
Our website and services are not intended for children under 14 years old. We do not knowingly collect personal data from children under 14. If we become aware of such data, we will delete it immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. We encourage you to review this policy regularly.
Contact Us
If you have questions or concerns about your privacy or this policy, please contact us at:
privacy@castledawnaquatics.com