Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how Castle Dawn Aquatics, Ltd., its affiliates and some of its third-party service providers treat customer personal information on our website and social media platforms. And when we say "we", we mean Castle Dawn Aquatics, our affiliates, and relevant third-party service providers. By using our website and/or registering for an account, you are accepting the terms of this Privacy Policy and our Terms of Service.

TYPES OF INFORMATION WE COLLECT

Castle Dawn Aquatics collects information from you and about you. This may include:

Contact Information. For example, we may collect your name, mailing address, email address and telephone number, including your mobile phone number.

Payment Information. For example, we may collect your credit card number and billing address.

Information You Post. For example, we may collect information you post in a public space on our site. This may include our Ratings & Reviews feature.

Social Media Information. We may collect information you post on our social media pages. We may also collect your social media profile information.

Information You Submit. For example, we may collect information when you contact us through the "Live Chat" feature on our site.

Device Information. For example, we may collect the type of device you use to access our website. It may also include your device identification number, IP address or mobile operating system.

Other Information. If you use our website, we may collect information about the browser you are using. We may look at what site you came from, or what site you visit when you leave us.

HOW WE COLLECT YOUR INFORMATION

• Castle Dawn Aquatics collects information in different ways.
• For example, when you:
• Make a purchase in our website or on our social media platforms.
• Make a return or exchange.
• Create a personalised Castle Dawn Aquatics shopping? account.
• Track an order online.
• Sign up to receive promotional emails (including offers and sales alerts).
• Provide your contact information on our live chat.
• Use the Ratings & Reviews or related services and features.
• Submit a request to our Customer Service team.
• Interact with Castle Dawn Aquatics' social media pages.
• Visit and navigate Castle Dawn Aquatics website on any device.
• Click on sponsored links or third-party advertisements.

From Third Parties. We may receive information about you from other sources. For example, this may include receiving information from:

• Our business partners, including online advertising networks and companies that co-sponsor our promotions.
• Social media platforms, including Facebook, Twitter, YouTube, and Instagram.
• Companies that provide information to supplement what we already know about you.

By Combining Information. For example, we may:

• Combine information that we collect in our store with information we collect through our platforms.
• Combine information we collect about you from the different devices you use to access our platforms.
• Combine information we get from third parties with information we already have about you.

HOW WE USE YOUR INFORMATION

Examples of how we may use your information include:

• To Provide Our Products and Services. This could include fulfilling your requests for products or services. It could also include processing purchases or return transactions.
• To Improve Our Products and Services. We may use your information to make our Platforms and store better. We may also use your information to customise your experience with us.
• To Understand Your Interests. For example, we may use your information to better understand what products interest you.
• To Respond to Your Requests or Questions. This may include responding to your customer feedback.
• To Communicate With You. We may communicate with you about your account or our relationship. We may also contact you about this Privacy Policy or our Platform Terms & Conditions.
• For Marketing Purposes. We may provide you with information about new products and special offers. We may use your information to serve you ads about products and offers. We may tell you about new features or updates. These might be third-party offers or products we think you might find interesting. For more information about your choices related to these communications, see the Choices section below.
• For Security Purposes. This could include protecting our company and our customers. It may also include protecting our Platforms.

HOW WE SHARE YOUR INFORMATION

We may share your information in the following ways:

Internally. We may share your information within the Kohl's family of companies. This includes our affiliates.

On our Platforms. For example, we may display information you post on our Ratings & Reviews feature. We may also display information you choose to share on our social media.

With Our Service Providers. We may share your information with third parties who perform services on our behalf. For example, this may include merchandise vendors and payment processors. It may also include companies that send emails on our behalf.

With Our Business Partners. For example, this may include third parties that provide financial products and services related to our business. It may also include a third party that co-sponsors a contest or promotion.

With Third Parties for Marketing Purposes. This may include third parties in whose products or services we believe you may be interested. These third parties may also share your information with others. These third parties may use your information for their own marketing purposes or the marketing purposes of others. This may include the delivery of interest-based advertising.

With Any Successors to All or Part of Our Business. For example, if Castle Dawn Aquatics merges with, acquires or is acquired by another business entity. This may include an asset sale, corporate reorganisation or other change of control.

For Other Reasons We May Describe to You.

YOUR CALIFORNIA PRIVACY POLICY

If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email at info@castledawnaquatics.com or write to us at the address listed below. Indicate in your email or letter that you are a California resident making a "California Shine the Light" enquiry.

CHILDREN UNDER 13

Our Platforms where this Privacy Policy is located are meant for adults. We do not knowingly collect personally identifiable data from persons under the age of 13, and strive to comply with the provisions of COPPA (The Children's Online Privacy Protection Act). If you are a parent or legal guardian and think your child under 13 has provided us with information, please contact us at info@castledawnaquatics.com. You can also write to us at the address listed at the end of this website Policy. Please mark your inquiries "COPPA Information Request." Parents, you can learn more about how to protect children's privacy online here to view the FTC's guide to protecting your child's privacy online.

SECURITY

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot promise that your use of our site will be completely secure. We encourage you to use caution when using the Internet. We use reasonable means to safeguard personal information under our control. A user email and a password are needed to access certain areas of the Castle Dawn Aquatics website. It is your responsibility to protect your email and password.

STORAGE OF INFORMATION

Information we maintain may be stored in Hong Kong. If you live outside of the Hong Kong, you understand and agree that we may transfer your personal information to the Hong Kong. This site is subject to Hong Kong laws, which may not provide the same level of protections as those in your own country

LINKS

Our website and social media may contain links to other third-party external sites that are not operated by us, nor governed by this Privacy Policy. Castle Dawn Aquatics Platforms may contain links to other third-party sites that are not governed by this Privacy Policy. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for the privacy practices used by third-party sites. We suggest that you read the privacy policies of those sites carefully. We are not responsible for these third-party sites.

CHOICES REGARDING YOUR INFORMATION

You have certain choices about how we use your information.

Email: info@castledawnaquatics.com.

Use the unsubscribe link on any Castle Dawn Aquatics newsletter emails.

Postal Mail:

To be removed from our global marketing mailing lists send your request, including your full name and mailing address, to Castle Dawn Aquatics

Shop 93 North Gate, Guicheng Street, Foshan 528000

Call Customer Service at +852 8191 3593

USERS IN THE EUROPEAN UNION:

Castle Dawn Aquatics is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.

In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:

• For the purposes of fulfilling our contractual obligations to users, including:
• Providing users with the products they have requested.
• Managing and processing payments.
• Providing customer support.
• For a legitimate interest associated with the operation of our business, including:
• Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
• Communicating with customers to provide information and seek feedback related to our products.
• With the consent of users, which users can withdraw at any time.

You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at info@castledawnaquatics.com.

CHANGES TO OUR PRIVACY POLICY/PRIVACY POLICY CHANGES:

We may need to change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles and all updates will be posted online. Your continued use of our Services after the effective date of such changes constitutes your acceptance of such changes. We will post an effective date at the top of the page for your convenience. Your continued use of the website constitutes your acceptance of our Privacy Policy.

HOW TO CONTACT US:

If you wish to contact us to update your information, please feel free to contact us by telephone at +852 8191 3593. You may also write to us at the following address:

Castle Dawn Aquatics, Shop 93 North Gate, Guicheng Street, Foshan 528000

If you have any questions, comments or concerns with respect to our privacy practices or this Privacy Policy, and how we handle your information, please feel free to contact Castle Dawn Aquatics at the following email address: info@castledawnaquatics.com.