Terms & Conditions

2024

Welcome to Castle Dawn Aquatics! These Terms and Conditions govern your use of our website and apply to all purchases made through our online store. By placing an order with us, you agree to the terms below.

1. About Us

Castle Dawn Aquatics is an Irish-owned business based in China. We specialise in high-quality aquarium supplies and ship worldwide.

Contact us at: support@castledawnaquatics.com

2. Agreement to Terms

By ticking the box or clicking “Accept Terms and Conditions” at checkout, you are entering into a legally binding agreement with Castle Dawn Aquatics and confirm that you have read, understood, and accepted these Terms and Conditions.

3. Orders & Payment

  • Orders must be paid in full before processing or shipment.

  • We accept all major credit cards and secure payment methods as displayed at checkout.

  • Prices are listed in your selected currency and include applicable taxes unless stated otherwise.

5. Shipping & Delivery

  • We ship worldwide. Delivery times vary depending on location, product type, and shipping method.

  • It is the buyer’s responsibility to provide correct shipping details. We are not liable for delays or losses due to incorrect addresses.

  • Larger/heavier items may ship via sea freight, which can take 25 days or more.

  • Risk of loss and title pass to you upon delivery to the carrier. You are responsible for filing claims with the carrier for lost or damaged shipments.

⚠️ Customs, Import Duties & Tariffs
You are solely responsible for ensuring that any products you purchase comply with your country’s import regulations and customs requirements. Castle Dawn Aquatics is not liable for any delays, losses, fees, or rejections caused by customs inspections or import restrictions. If your order is refused or held by customs, the responsibility for resolving the issue rests entirely with you, the customer.

⚠️ US Customers:
Castle Dawn Aquatics is not responsible for any tariffs, customs duties, or clearance delays. These charges are the buyer’s responsibility.

5. Returns & Exchanges

  • Returns are accepted within 14 days of delivery for unused, unopened items.

  • Return shipping is at the buyer’s expense unless the product is faulty.

  • Refunds are issued once the item is received and inspected.

  • Damaged items must be reported within 1 day of delivery with photographic evidence.

Note: Certain items (e.g., used filters, glass tanks, perishables) may not be eligible for return.

6. Warranty Policy

Castle Dawn Aquatics offers limited warranties on eligible products. Please see our full Warranty Terms and Conditions for details.

⚠️ Livestock Disclaimer:
Castle Dawn Aquatics is not responsible for any injury, illness, or loss of aquatic livestock resulting from product failure, misuse, installation errors, or environmental conditions.

⚠️ Hardware Disclaimer:
Castle Dawn Aquatics is not responsible for any personal injury, property damage, or loss (including but not limited to fire, electrocution, or damage to other aquarium equipment) resulting from the use or malfunction of our products.

7. Product Information

  • We strive to provide accurate product details, including sizes in cm and inches.

  • Photos are for reference only; natural products like botanicals may vary slightly in appearance.

8. Intellectual Property

All content on this website (text, images, branding, etc.) is the property of Castle Dawn Aquatics and may not be used or reproduced without permission.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Castle Dawn Aquatics shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our total liability is limited to the amount paid for the product.

  • All implied warranties are disclaimed unless legally required.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Hong Kong SAR. Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

11. Updates to These Terms

We may update these Terms from time to time. The most current version will always be available on this page.