Terms & Conditions

Updated For - May 1st - December 31st 2025

Terms of Service

Effective Date: 16 July 2026
Last Updated: 16 July 2026

Welcome to Castle Dawn Aquatics.

These Terms of Service govern your access to and use of castledawnaquatics.com, together with all orders placed through our online store.

By accessing our website, creating an account, placing an order or accepting these Terms at checkout, you confirm that you have read, understood and agreed to these Terms.

These Terms should be read together with our:

Privacy Policy
Shipping Policy
Returns and Exchanges Policy
Refund Policy
Cancellation Policy
Warranty Policy
Cookie Policy
Legal Notice

Nothing in these Terms limits any statutory consumer rights that cannot legally be excluded or restricted.

1. About Castle Dawn Aquatics

Castle Dawn Aquatics is an Irish-owned aquarium business operating from China and serving customers worldwide.

Castle Dawn Aquatics specialises in aquarium equipment, filtration, lighting, aquascaping materials, botanicals, décor and related products.

The contracting business is:

Castle Dawn Aquatics
Trading through Gold Clover Industry
[Insert full registered legal business name]
[Insert registered business address]
[Insert company registration number, where applicable]

Customer Support:
support@castledawnaquatics.com

The legal name and registered address of the contracting business should be completed before these Terms are published.

2. Eligibility to Place an Order

You must be legally capable of entering into a binding contract to place an order through our website.

Where you are under the age of legal majority in your country, an order must be placed or authorised by a parent or legal guardian.

You agree to provide accurate, complete and current information when placing an order or creating an account.

3. Agreement to These Terms

By selecting the acceptance box or clicking a button such as “Accept Terms and Conditions”, “Pay Now” or another equivalent checkout button, you are making an offer to purchase products subject to these Terms.

Your order is not accepted merely because payment has been authorised or an automated confirmation email has been sent.

A binding sales contract is formed when we confirm that the order has been accepted or dispatched, unless applicable law provides otherwise.

We reserve the right to reject or cancel an order before dispatch where:

A product is unavailable
Payment cannot be authorised
Fraud or misuse is suspected
The delivery address is incomplete or unsupported
A pricing or product-description error has occurred
The order would breach applicable laws or shipping restrictions
We cannot reasonably fulfil the order

Where we cancel an order after payment has been taken, we will issue an appropriate refund.

4. Account Responsibilities

You may be able to purchase products as a guest or through a customer account.

You are responsible for:

Keeping your login details confidential
Providing accurate account information
Preventing unauthorised use of your account
Informing us promptly if you suspect unauthorised access

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these Terms.

5. Products and Availability

All products are offered subject to availability.

We may:

Change product ranges
Discontinue products
Limit order quantities
Correct product information
Update packaging, specifications or accessories
Substitute packaging where the product itself remains materially the same

Where a product becomes unavailable after an order is placed, we may offer:

A suitable replacement
An alternative product
Store credit
A refund

We will not substitute a materially different product without your agreement.

6. Product Information and Images

We take reasonable care to ensure product descriptions, dimensions, compatibility information and specifications are accurate.

However, minor differences may occur due to:

Manufacturing revisions
Batch variations
Screen and device settings
Packaging updates
Natural materials
Hand finishing
Measurement tolerances

Product images are provided for illustration. Colours and finishes may appear differently depending on your screen settings.

Natural products, including botanicals, wood, stone and similar materials, may vary in:

Colour
Shape
Size
Texture
Weight
Surface appearance

These natural variations are not normally considered defects.

Customers are responsible for reviewing product dimensions and compatibility information before ordering.

7. Prices

Prices are shown in the currency selected or displayed on the website.

Prices may change at any time, but changes will not normally affect orders already accepted.

Prices may include or exclude taxes, duties or import charges depending on:

The customer’s location
The delivery destination
The shipping method
The information displayed at checkout

Any applicable charges known to us will be shown during checkout where reasonably possible.

8. Pricing and Listing Errors

Despite our efforts, a product may occasionally be listed with an incorrect:

Price
Description
Specification
Availability status
Shipping charge
Promotional discount

Where an obvious error occurs, we may contact you to offer the option of proceeding with the corrected information or cancelling the order.

We may cancel an order affected by a genuine and obvious error before dispatch. Any payment taken for a cancelled order will be refunded.

Nothing in this section permits misleading pricing or removes rights provided by applicable consumer law.

9. Payments

Orders must be paid in full unless another payment arrangement is expressly offered at checkout.

Available payment methods are displayed during checkout and may include:

Credit or debit cards
Digital wallets
PayPal
Other approved payment services

Payments are processed by independent payment providers.

By submitting payment information, you confirm that:

You are authorised to use the chosen payment method
The billing information is accurate
Sufficient funds or credit are available
The payment is not fraudulent or unlawful

We may delay processing while a payment or fraud review is completed.

10. Promotions and Discount Codes

Promotional offers and discount codes:

May be subject to separate conditions
Cannot be exchanged for cash
May have an expiry date
May exclude certain products
May be limited to one use per person or household
May not be combined unless expressly stated

We may withdraw or correct a promotion where it has been published in error, abused or used contrary to its stated conditions.

11. Order Processing

Orders are normally prepared for dispatch within the processing period stated on our website.

Processing may take longer during:

Public holidays
Major sales
Severe weather
Logistics disruption
High-demand periods
Warehouse closures
Customs or export inspections
Events outside our reasonable control

An order described as “processed” or “fulfilled” may already have been packed, labelled or transferred into the logistics network.

12. Shipping and Delivery

We ship internationally to supported destinations.

Delivery times vary depending on:

Destination
Product size and weight
Shipping method
Customs processing
Carrier capacity
Weather
Local delivery networks
Other circumstances beyond our reasonable control

Delivery estimates are estimates only unless a guaranteed delivery service has been expressly purchased.

Our current delivery estimates, disruption notices and sea-freight information are set out in our Shipping Policy.

13. Delivery Addresses

You are responsible for providing a complete and accurate delivery address.

Please check the following before submitting your order:

Recipient name
Building or house number
Street
Apartment or unit number
City
County, state or province
Postal or ZIP code
Country
Telephone number

We cannot guarantee that an address can be changed after an order has entered processing or the shipping network.

Additional costs caused by an incorrect or incomplete address may be deducted from any refund where permitted by law.

14. Risk of Loss

For consumers in the European Union, European Economic Area, United Kingdom and other jurisdictions with equivalent mandatory protections, risk generally remains with Castle Dawn Aquatics until the goods are physically received by:

You
A person nominated by you
Another person legally treated as having accepted delivery for you

This does not include a carrier independently selected and instructed by Castle Dawn Aquatics.

Where you independently appoint a carrier that was not offered or arranged by us, risk may pass when the goods are handed to that carrier, where permitted by law.

For business customers, risk may pass when goods are handed to the carrier, unless otherwise agreed in writing.

Ownership of products does not pass until we have received payment in full, to the extent permitted by applicable law.

15. Tracking

Tracked shipping is provided where stated during checkout or in the relevant Shipping Policy.

Tracking may not update immediately after dispatch.

International shipments may pass through several logistics providers, and updates may pause while the parcel moves between networks.

A temporary absence of tracking does not necessarily mean that an order has been lost.

16. Sea Freight

Large, heavy or bulky products may be shipped by sea freight.

Sea freight normally takes approximately 35 to 45 days, although delivery may take longer due to:

Vessel schedules
Weather
Port congestion
Customs procedures
Container availability
Security checks
Domestic courier handover

Sea-freight shipments do not normally receive tracking updates while travelling at sea.

Tracking generally becomes available only after the shipment reaches its destination port and is collected and scanned by the domestic delivery company.

Several weeks without tracking while cargo is at sea is normal and does not, by itself, indicate loss.

17. Customs, Import Restrictions and Customer Responsibilities

You are responsible for checking whether a product may legally be imported, owned or used in your country.

This is particularly important for products involving:

Botanicals
Natural wood
Leaves or plant materials
Animal-derived materials
Food
Treatments
Chemicals
Electrical products
Live animals
Restricted aquarium products

Customs authorities may inspect, hold, reject, return or destroy goods in accordance with local law.

You are responsible for providing information reasonably requested by customs or local authorities.

Castle Dawn Aquatics is not responsible for customs action resulting from:

A local import restriction
A prohibited product
Failure by the customer to provide required information
Failure to pay applicable charges
Abandonment of the shipment
Incorrect information provided by the customer

This does not remove our responsibility to provide accurate customs documentation where that responsibility rests with us.

18. Import Duties, Taxes and Tariffs

Import duties, VAT, sales taxes, tariffs, customs charges and brokerage fees may apply.

The person responsible for these charges depends on what is stated:

On the product page
At checkout
In our Shipping Policy
In a destination-specific shipping notice

Where we expressly state that tariffs or duties are included, those identified charges are included in the amount paid.

Where charges are not stated as included, they remain the customer’s responsibility.

Customers should not refuse a parcel merely to avoid duties or import fees.

If a parcel is refused, abandoned or returned because charges were not paid, any refund may be reduced by:

Original shipping costs
Return shipping costs
Customs fees
Carrier charges
Storage fees
Other costs reasonably incurred

Any deduction will be made only where permitted by applicable law.

19. United States Shipping

Where stated in our current Shipping Policy, specified tariffs for United States orders may be included in the purchase price.

Customers remain responsible for:

Providing accurate importer information
Responding to lawful customs requests
Ensuring products comply with local restrictions
Paying any charge not expressly identified as included

United States deliveries may experience additional customs or carrier delays. Current estimated delays will be published in our Shipping Policy or relevant website notice.

20. Delayed and Lost Orders

A parcel is not automatically considered lost because it arrives after the estimated delivery date.

If tracking has not moved for the period stated in our Shipping Policy, please contact us.

We will investigate with the relevant logistics provider.

Where an order is confirmed as lost, we will provide an appropriate remedy, which may include:

A replacement
A resend
A refund

The available remedy will depend on applicable consumer law and the circumstances of the shipment.

21. Returns and Exchanges

We offer a 30-day return window from the date of delivery, subject to our Returns and Exchanges Policy.

Unless an exception applies, returned products must be:

Unused
Complete
In their original condition
Returned with accessories and documentation
Adequately packaged

You must contact us before returning an item so that we can:

Confirm eligibility
Provide return instructions
Provide the correct return address

Do not return goods to the address shown on the parcel without authorisation. That address may belong to a logistics provider and may not be able to accept returns.

22. European Union and EEA Right of Withdrawal

Consumers in the European Union and European Economic Area generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason.

You must notify us clearly within the withdrawal period.

After notifying us, you must return the goods within the legally applicable return period.

You may inspect goods as you would reasonably inspect them in a physical shop. You may be responsible for diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

Unless we agree otherwise, you are responsible for the direct cost of returning goods under the Right of Withdrawal.

Where the legal Right of Withdrawal applies, refunds will be issued in accordance with our EU Refund Policy and applicable consumer law.

23. Exceptions to Cancellation and Withdrawal Rights

Cancellation or withdrawal rights may not apply to certain products, where permitted by law, including:

Live animals
Perishable products
Goods liable to deteriorate rapidly
Personalised or custom-made goods
Sealed goods not suitable for return for genuine health-protection or hygiene reasons once unsealed
Products inseparably mixed with other items after delivery

Food, treatments, additives, conditioners and botanicals are not automatically excluded merely because they belong to those product categories. Any exclusion will apply only where the legal conditions for that exclusion are met.

Faulty, damaged or incorrectly supplied products remain subject to applicable statutory rights.

24. Damaged, Faulty or Incorrect Orders

You should inspect your order promptly after delivery.

If an item arrives damaged, faulty or incorrect, contact us as soon as reasonably possible and preferably within 48 hours.

Early notification helps us investigate the issue with the warehouse, manufacturer or carrier.

Failure to contact us within 48 hours does not remove any statutory consumer rights that cannot legally be limited.

25. Video Evidence for Claims

We may request a clear, continuous video showing:

The product
The reported damage or fault
The packaging
The shipping label
The operation of the product where relevant

Due to the increased availability of AI-generated and digitally manipulated images, video evidence helps us verify claims and resolve genuine cases efficiently.

Where appropriate, we may ask for:

A short troubleshooting video
A video of the product connected correctly
A video showing serial numbers or identifying marks
A video showing the parcel and packaging

A claim will not be rejected solely because video evidence is impossible to provide where the customer has other sufficient evidence and mandatory consumer law requires a remedy.

We will handle claim videos in accordance with our Privacy Policy.

26. Refunds

Approved refunds will normally be returned to the original payment method.

Processing times may vary depending on:

Payment provider
Bank
Currency
Transaction type
Fraud or dispute checks

Shipping charges are not normally refundable for discretionary returns, except where required by law.

Where products are faulty, damaged, not as described or incorrectly supplied, your rights will be handled in accordance with applicable law and our Refund Policy.

27. Non-Returnable Products

Subject to applicable consumer law, certain products may not be accepted for discretionary return, including:

Live animals
Opened fish food
Opened medications and treatments
Opened water additives and conditioners
Opened botanicals where contamination or hygiene concerns apply
Personalised products
Custom-made products

This does not affect your rights where goods are faulty, damaged or not as described.

28. Cancellations

Orders may be cancelled before they enter dispatch or the shipping network.

We recommend contacting us immediately after placing the order if you wish to cancel.

Once an order has entered transit, it may no longer be operationally possible to stop the shipment.

Eligible customers may still exercise statutory cancellation or withdrawal rights after delivery.

Further information is available in our Cancellation Policy.

29. Warranties

Certain products include a commercial warranty.

Warranty periods and conditions may be stated:

On the product page
In the packaging
In the product manual
In our Warranty Policy

A commercial warranty is additional to, and does not replace, statutory rights that apply to consumers.

Warranty coverage may not apply to problems caused by:

Misuse
Incorrect installation
Unauthorised modification
Accidental damage
Failure to follow instructions
Unsuitable voltage
Lack of maintenance
Blockages or mineral deposits
Water ingress where the product is not designed for immersion
Normal wear and tear
Use outside the intended purpose

30. Electrical and Hardware Products

Aquarium equipment may involve electricity, water pressure, heat, moving parts or other potential hazards.

Customers must:

Read the instructions before use
Use the correct voltage and plug type
Install products correctly
Keep electrical connections protected from water
Use drip loops where appropriate
Check cables and plugs for damage
Disconnect electricity before maintenance
Follow all product safety instructions
Stop using a product if it appears unsafe

Installation should be performed by a suitably qualified person where required.

Nothing in these Terms excludes liability for death or personal injury caused by negligence where such liability cannot legally be excluded.

31. Aquarium Livestock and Environmental Conditions

Aquarium livestock can be affected by many factors outside our control, including:

Water chemistry
Temperature
Oxygen levels
Tank maturity
Disease
Stocking levels
Compatibility
Acclimatisation
Installation errors
Power interruptions
Maintenance
Misuse of equipment

Customers are responsible for monitoring their aquarium and maintaining suitable conditions.

Castle Dawn Aquatics is not responsible for livestock loss caused solely by unsuitable aquarium conditions, customer misuse, incorrect installation or failure to follow instructions.

This clause does not exclude liability where a defective product directly causes loss and liability cannot legally be excluded.

32. Product Safety and Recalls

You must stop using a product immediately if:

It appears unsafe
It is damaged
It overheats
It produces smoke or unusual smells
Its electrical cable is damaged
You receive a product safety or recall notice

Please contact us with your order details.

We may contact customers regarding:

Safety updates
Product recalls
Replacement instructions
Corrective measures
Updated operating guidance

Safety communications are service messages and may be sent even where you have opted out of marketing.

33. Proper Use of Products

Products must be used:

For their intended purpose
In accordance with instructions
Within stated capacity limits
With compatible equipment
In appropriate environmental conditions

You must not use products in a way that is illegal, dangerous or inconsistent with the manufacturer’s instructions.

34. Website Use

You agree not to:

Use the website unlawfully
Attempt to access restricted systems
Introduce viruses or malicious code
Interfere with website security
Scrape or harvest data without permission
Copy product content for commercial use
Place fraudulent orders
Abuse promotions
Impersonate another person
Submit false damage, refund or payment claims
Use automated purchasing tools without permission

We may restrict access, cancel orders or close accounts where there is reasonable evidence of misuse.

35. Reviews and User Content

Where you submit a review, photograph, video, comment or other content, you confirm that:

You created it or have permission to use it
It is accurate to the best of your knowledge
It does not infringe another person’s rights
It is not unlawful, threatening or defamatory
It does not contain malicious code
It does not reveal another person’s private information without permission

You grant Castle Dawn Aquatics a non-exclusive, worldwide, royalty-free licence to display, reproduce and use submitted content for operating and promoting the business, unless otherwise stated when the content is collected.

This licence does not transfer ownership of your content to us.

36. Intellectual Property

Unless otherwise stated, all website content belongs to Castle Dawn Aquatics, Gold Clover Industry or the relevant licensor.

Protected content may include:

Trade marks
Logos
Product descriptions
Photographs
Videos
Illustrations
Website design
Graphics
Packaging
Written content
Downloadable materials

You may not copy, reproduce, distribute, modify, scrape, publish or commercially exploit this content without written permission.

37. Third-Party Brands and Content

Third-party trade marks and brand names remain the property of their respective owners.

References to third-party brands do not imply sponsorship or endorsement unless expressly stated.

38. Third-Party Links and Services

Our website may contain links to external websites or use services provided by third parties.

We are not responsible for the content, availability, security or privacy practices of independent third parties.

Your use of third-party services may be governed by their own terms and privacy policies.

39. Limitation of Liability

To the maximum extent permitted by law, Castle Dawn Aquatics shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability is limited to the amount paid for the product. All implied warranties are disclaimed unless legally required.

This includes:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of mandatory consumer rights.
Defective products where statutory liability applies.
Any other liability that cannot lawfully be limited.
Loss of livestock or damage to the aquarium.

Subject to those protections, Castle Dawn Aquatics will not be liable for losses that were not reasonably foreseeable at the time the contract was formed, which is when payment is received for the order.

For customers acting wholly or mainly for business purposes, we will not be liable for:

Loss of profit
Loss of revenue
Loss of business
Loss of opportunity
Loss of anticipated savings
Business interruption
Indirect or consequential loss

Any business-to-business liability limitation will apply only to the extent permitted by law.

For consumers, no financial cap in these Terms limits a remedy or compensation where applying that cap would be unfair or unlawful.

40. Indemnity for Unlawful Business Use

Where you use our website or products for business purposes, you agree to compensate Castle Dawn Aquatics for reasonable losses arising directly from:

Your unlawful use of the website
Your infringement of intellectual property rights
Deliberate fraud
Your material breach of these Terms

This section does not apply to ordinary consumer use.

41. Events Beyond Our Reasonable Control

We are not responsible for failure or delay caused by events beyond our reasonable control, including:

Severe weather
Flooding
Fire
Earthquakes
Typhoons
Epidemics or pandemics
War or armed conflict
Civil unrest
Government action
Customs disruption
Transport restrictions
Port congestion
Airline disruption
Industrial disputes
Power failures
Telecommunications failures
Carrier insolvency
Supply-chain interruption

Where possible, we will take reasonable steps to reduce the effect of the disruption and keep affected customers informed.

This section does not remove any statutory right to cancel, receive goods within a legally required period or obtain a refund where applicable.

42. Complaints

Please contact us first if you have a concern.

Email: support@castledawnaquatics.com

Please include:

Your name
Order number
A description of the issue
Any relevant supporting evidence
The resolution you are seeking

We will make reasonable efforts to investigate and respond promptly.

43. Chargebacks and Payment Disputes

Please contact us before starting a chargeback or payment dispute so that we have an opportunity to resolve the issue.

Starting a chargeback does not remove either party’s legal rights.

We may provide the payment provider with relevant records, including:

Order information
Tracking
Delivery confirmation
Customer communications
Claim evidence
Refund records
Acceptance of these Terms

We will process personal information connected with payment disputes in accordance with our Privacy Policy.

44. Governing Law

These Terms and any non-contractual obligations arising from them are governed by the laws of Hong Kong SAR, unless mandatory consumer law requires otherwise.

Where you are purchasing as a consumer, this choice of law does not deprive you of mandatory protections available under the laws of the country in which you habitually reside.

Nothing in this section prevents a consumer from bringing a claim in a court that has jurisdiction under applicable consumer-protection and private-international-law rules.

45. Business Customer Jurisdiction

Where the customer is purchasing wholly or mainly for business purposes, the courts of Hong Kong SAR will have exclusive jurisdiction, unless otherwise agreed in writing.

The exclusive-jurisdiction wording in this section does not apply where mandatory consumer law grants a consumer the right to bring proceedings elsewhere.

46. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

47. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean we have waived our right to enforce it later.

48. Assignment

You may not transfer your rights or obligations under these Terms without our written consent.

We may transfer our rights and obligations as part of a genuine sale, restructuring or transfer of the business, provided this does not reduce your statutory rights.

49. Entire Agreement

These Terms and the policies incorporated into them form the agreement between you and Castle Dawn Aquatics regarding your order.

They do not exclude any statement or representation that cannot legally be excluded.

50. Changes to These Terms

We may update these Terms from time to time to reflect:

Changes to our business
New services
Legal developments
Shipping changes
Security requirements
Improvements to our policies

The version applying to an order will normally be the version in effect when the order was placed.

Updated Terms will be published on this page with a revised effective date.

51. Contact Us

For questions about these Terms, your order or our policies, contact:

Castle Dawn Aquatics